Mac Information

Apple Macintosh, iPod, iPad and iPhone news and advice in Dublin, Ireland


Ways to escape Eircom

It will come of little surprise to anyone who reads the news on this website that we encourage clients to use companies other than Eircom. Their shoddy service has caused frustration and lost business to many of our clients, and their customer service is one of the worst we have experienced in Ireland.

Our own business has been damaged by them over the last few years with a rogue salesman who tried to sell us a broadband package which did not exist, and with slow speed broadband being available on our lines. So what do you do to escape these guys?

We recommend two levels of change. Firstly, you could consider a new provider for your phone line and internet. Vodafone strike us as having a slightly weak service, but we currently use them for phone and internet. Their customer service is generally good, although they are still tied to Eircom. Any faults and repairs need to be handled by Eircom engineers, and if you get a man/woman who is working by the book, they may not help you as they will not work on anything inside your house. However we have been happy with Vodafone's service, even if the speed of our internet depends on Eircom's network.