ISP
Broadband in Kilmacanogue...finally?
17/12/10 20:22
After two years of delays, it looks like Kilmacanogue in Co. Wicklow is finally about to come into the broadband age. As reported on this site in the past, there have been long delays in the upgrade of the exchange to allow residents in the area to avail of full speed broadband. This week, eircom confirmed to us that the exchange is to be finalised in January 2011, with customers expected to receive the speed boosts by the end of the month. This will assist all landline broadband customers, including Vodafone, Magnet and other providers, and not just eircom customers.
Delays had occurred since we started to follow this story in 2008. At that time eircom stated that broadband would be installed in the area by the start of 2009. This then changed to June 2009, later revised to September and then November 2009. The November date was later confirmed to us by eircom, only for this to be dropped as this deadline approached.
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Delays had occurred since we started to follow this story in 2008. At that time eircom stated that broadband would be installed in the area by the start of 2009. This then changed to June 2009, later revised to September and then November 2009. The November date was later confirmed to us by eircom, only for this to be dropped as this deadline approached.
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Comments
Ways to escape Eircom
24/02/10 15:14
It will come of little surprise to anyone who reads the news on this website that we encourage clients to use companies other than Eircom. Their shoddy service has caused frustration and lost business to many of our clients, and their customer service is one of the worst we have experienced in Ireland.
Our own business has been damaged by them over the last few years with a rogue salesman who tried to sell us a broadband package which did not exist, and with slow speed broadband being available on our lines. So what do you do to escape these guys?
We recommend two levels of change. Firstly, you could consider a new provider for your phone line and internet. Vodafone strike us as having a slightly weak service, but we currently use them for phone and internet. Their customer service is generally good, although they are still tied to Eircom. Any faults and repairs need to be handled by Eircom engineers, and if you get a man/woman who is working by the book, they may not help you as they will not work on anything inside your house. However we have been happy with Vodafone's service, even if the speed of our internet depends on Eircom's network.
Continue...
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Our own business has been damaged by them over the last few years with a rogue salesman who tried to sell us a broadband package which did not exist, and with slow speed broadband being available on our lines. So what do you do to escape these guys?
We recommend two levels of change. Firstly, you could consider a new provider for your phone line and internet. Vodafone strike us as having a slightly weak service, but we currently use them for phone and internet. Their customer service is generally good, although they are still tied to Eircom. Any faults and repairs need to be handled by Eircom engineers, and if you get a man/woman who is working by the book, they may not help you as they will not work on anything inside your house. However we have been happy with Vodafone's service, even if the speed of our internet depends on Eircom's network.
Continue...
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